Question 1

Where do you ship?

Accepted Answer

We currently ship across the United States, including all 50 states, APO/FPO, and U.S. territories.

Question 2

How long does shipping take?

Accepted Answer

Orders ship within 1-2 business days. Standard delivery is 3-5 business days. Express options are available at checkout.

Question 3

Is shipping free?

Accepted Answer

Yes — we offer free standard shipping on all U.S. orders over $50.

Question 4

What is your return policy?

Accepted Answer

We offer a 30-day glow guarantee. If you're not in love with your purchase, contact our care team for a full refund.

Question 5

Are your products cruelty-free?

Accepted Answer

Absolutely. SaphiraBloom is cruelty-free and never tests on animals.

Question 6

Are your products dermatologist-tested?

Accepted Answer

Yes, every formula is dermatologist-tested and developed in partnership with Korean cosmetic labs.

Question 7

Are your products suitable for sensitive skin?

Accepted Answer

Most of our formulas are gentle enough for sensitive skin. We always recommend patch-testing first.

Question 8

Can I track my order?

Accepted Answer

Yes — you'll receive a tracking email when your order ships. You can also visit our Track Order page anytime.

Frequently asked questions